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Investment is key as Mills CNC announces another record year.

Investment is key as Mills CNC announces another record year.

Added to MTDCNC by Mills CNC Ltd on 28 January 2014

Mills CNC, the exclusive distributor of Doosan machine tools in the UK and Ireland, has reported that sales for 2013 were up 9% on 2012 and exceeded £57M for the first time in the company’s 41 year history.

Comments managing director, Nick Frampton:

'It’s been another fantastic year for us.

'The year started strongly and just got better and better. Over the last 3 years the company has grown by 70% and this performance, compared to the 50% growth experienced by the UK machine tool sector at large during the same period*, further demonstrates our success and our ability to consistently out-perform the market.'

Further analysis into Mills’ 2013 sales performance reveals that the company sold eight large Doosan boring machines and 20 Doosan horizontal machining centres to customers in the year.

New frame Puma lathes (Puma 2100, Puma 2600 and Puma 3100 machines) accounted for 23% of overall sales and Lynx lathes, which now includes a range of new Y-axis models, sold at an impressive ‘two machines per week’.

The company’s range of 3- and 5-axis vertical machining centres also proved popular representing over 25% of sales.

Mills success hasn’t and doesn’t happen by chance.

Certainly the depth and breadth of the Doosan machine tool range and the regular introductions (by Mills) of new Doosan machines into the market are important. And Mills’ large and loyal customer base does much to explain the company’s high levels of organic growth.

But, as Mr Frampton, is keen to point out:

'...over 25% of our business comes from new customers and I believe that our ability to both attract new business and retain existing customers is as much to do with Mills’ after-sales services and customer support as it is to do with the technology we provide.'

Mills is a service-led company, and every year the company launches a number of new service and support initiatives designed to help make its customers’ lives easier...better...and more profitable.

2013 was no exception and a key initiative saw the creation and launch of The Mills CNC Technology Campus.

Home to all of Mills’ operations (sales, service, turnkey, logistics and the CNC Training Academy etc.), the 50,000sq ft Technology Campus facility in Leamington is impressive - the jewel in the crown being the company’s new 25,000sq ft Operations Centre where some 60 Doosan machines are stocked and prepared for immediate delivery to customers.

Comments Nick Frampton:

'Machine tool availability and delivery times are important purchasing considerations for customers. 

'Holding such large numbers of Doosan machines in stock provides customers with peace of mind and the assurance that their new machine will be with them in double-quick time.'

Other 2013 initiatives that helped Mills record its best ever year included the creation of a dedicated the servicing division – Mills CNC Servicing; the strengthening of its Turnkey Development Centre and further improvements and enhancements to the CNC Training Academy.

Concludes Nick Frampton:

'2013 was a great year but we are now firmly focused on the future.

'Such was the strength of our sales towards the end of last year that we are taking a £15M order book into 2014 and, even though we are only a few weeks into the New Year, demand for Doosan machines, is strong.

'We are looking forward to MACH 2014 in April and our large stand (Hall 5 Stand 5430) is where we will be exhibiting 21 Doosan machines, including a number of new and recently-launched models, to visitors.

'By the end of the second quarter of 2014 we will have also completed Phase 2 of the Mills CNC Technology Campus building works and this, amongst other improvements, will see the doubling of the size and capabilities of the CNC Training Academy, and a significant investment across our customer support services.'

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