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Mills reveals big plans to further improve customer service and support

Mills reveals big plans to further improve customer service and support

Added to MTDCNC by Mills CNC Ltd on 11 September 2013

Mills CNC, the exclusive distributor of Doosan machine tools in the UK and Ireland, has announced plans to double the company’s floor space and create the Mills CNC Technology Campus.

Mills CNC is a company that’s never backward in coming forward and has a well-deserved reputation in the market for innovation and for setting the bar when it comes to customer service and support. Following in this tradition the company has announced a major new initiative taking place later this year that will see the doubling of its floor space (through the acquisition of a 25,000 sq foot building adjacent to its existing facilities in Tachbrook Link, Leamington), and the re-branding of its entire site which will be called The Mills Technology Campus.

Mills Technology Campus will be home to all of Mills CNC’s operations.

The increased space available will be used to increase the company’s stock of Doosan machines held in the UK. It is estimated that over 60 machines will be held in stock at Leamington (once the Campus is up and running), and that these will comprise the most popular and fastest-selling machine tool models as well as machines which, owing to their size, were not able (previously) to be stocked in the UK.

Comments Nick Frampton:

'The increase in floor space is good news for us and for our customers. In the past a proportion of our stock machines arriving from the Doosan factory had to be warehoused at Felixstowe because we hadn’t got the space available in Leamington.

'By doubling the space at Leamington we will now be able to demonstrate and showcase a broader range of Doosan machines to our customers and, because we are carrying more stock per se, will be able to achieve even faster delivery and installation times.'

The Technology Campus will also enable Mills to develop its turnkey operations further with the creation of a dedicated turnkey centre.

Explains Nick Frampton:

'A significant proportion of our sales are turnkey in nature. The new turnkey centre will help us grow this side of our business and we will be actively marketing our ability to design, manage and implement complex manufacturing and automation-led projects to customers in the future.'

The increase in space will also see the expansion of the CNC Training Academy with four fully-equipped training rooms coming on stream and being made available to meet the training demands of Mills customers and of the machine tool sector at large.

The Technology Campus as the name suggests is a place to meet and interact...where education and learning are high on the agenda...and where manufacturing problems and challenges are discussed, evaluated and solved.

Although many companies profess to offer the over-used (and often much abused) ‘one-stop shop’ concept to explain their business approach and the services provided – with the Mills CNC Technology Campus such a description has real relevance and resonance – and is certain to appeal to customers.

Concludes Nick Frampton:

'This is a major investment for Mills but to keep the company moving forward and improving is one that makes economic and commercial sense.

'We know that the initiative has got the ‘thumbs-up’ from staff – indeed a catalyst behind the Campus creation came from the team here at Mills who, tasked with delivering excellent customer service, made it clear that our existing space constraints were impacting on their ability to do just that.

'As a consequence Mills staff have been actively involved in this next phase of Mills’ development, and the £500K investment we are making in the creation of the Technology Campus not only recognises their involvement and addresses their needs, but also signifies something new and different in the machine tool sector that will further differentiate us from the competition and will delight and inspire our customers.'

With building works now underway it is expected that the first phase of the Technology Campus will be completed within the first quarter of 2014.

Building Location