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Following its record trading year, TRUMPF UK is visibly re-investing profits in customer support facilities.  The most significant new addition is the TRUMPF TruServices Centre at its Luton site.  Built at the cost of £160,000, this new amenity is designed to support customers through the life cycle of their TRUMPF machines – and beyond.  It’s a one-stop facility that incorporates every ancillary service.

The TruServices Centre is, first and foremost, a place where manufacturers can seek advice on all aspects of sheet metal processing.  It provides a forum to consider all the elements that make a successful installation – best choice of process, tooling, software and automation. TRUMPF Financial Services is also housed here to provide a dedicated source of funding for the production world.

Not all production needs can be foreseen or financed at the time of machine purchase and, for this reason, most options can also be retrofitted at low cost later on.  In this capacity, the TruServices Centre acts to provide continuous support for customers to ensure they achieve a lasting return on their investment.

Training both for machine operation and programming is, of course, another important part of the TruServices programme and the Centre provides the facilities for courses for beginners through to experts. The courses are modular, so elements can be freely combined to create tailored instruction to meet the customer’s precise needs.

TRUMPF has been developing tooling and accessories for its machines for over 40 years and the TruServices Centre is the best place to see the extent of its range. Naturally, it is also the hub for the comprehensive contract service and technical support programme that TRUMPF now offers.

An unprecedented range of original spare parts is held in stock in this new facility, many of which carry the TRUMPF Xchange, quality assurance hallmark.  The principle behind this system is that TRUMPF grants credits to customers if parts do not meet its quality expectations.  Xchange applies to all high-value service parts, giving the customer peace of mind, even after the warranty expires.

The final link in the service chain is TRUMPF pre-owned machine sales.  The TruServices Centre therefore provides the resource for customers to buy TRUMPF machines whose performance is TRUMPF assured and to sell used TRUMPF machines on the best possible terms.

For more information on TRUMPF TruServices and the new Centre go to:

Published on MTD CNC by TRUMPF on 30 June 2015

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