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XYZ extends full customer support facilities into Scotland
XYZ extends full customer support facilities into Scotland

XYZ extends full customer support facilities into Scotland

Added to MTDCNC by XYZ Machine Tools on 02 September 2013

XYZ is to extend its customer support strategy in the UK with the opening of its 3,000ft2 showroom, customer service and training facility in Scotland.  To mark the event, an Open House has been arranged for 16 and 17 October when visitors can see nine initial machine tools, including large capacity lathes and machining centres under power.

The new facility, headed up by Scottish Area Sales Manager David McCafferty, is based in Livingston which will provide a central location for service support and for customers to visit using the ideal travel links to all parts of the country.  

Said Mr McCafferty: “From our in-depth research of existing and potential customers we gained very positive feedback on support needs from a local supplier presence and especially on training.  A key element was the reduction in travel and the time involved for training which could influence the purchase decision process.'

Mr McCafferty explained that with the range of machines available from XYZ there is a significant market involving diverse industrial sectors in Scotland including aerospace, oil and gas and marine which tend to use larger VMCs and lathes.  Also with the emergence of renewable energy, a host of smaller machine shops producing small batches and bespoke parts and a wealth of training establishments, XYZ has a lot to offer from the range of simple to program ProtoTRAK lathes and mills.

To service these sectors, amongst the machines installed in the showroom is a large capacity XL Oil Country lathe representing the machine range having up to 1,100 mm swing over the single piece cast bed by up to 16 m between centres. The machine has a 310 mm spindle bore with a rear chuck as standard.  Also standard is the Siemens 840D (CNC control) with conversational Shopturn software.

In addition, a selection from XYZ’s range of ProTURN SLX lathes with swing over bed of up to 560 mm by 3 m between centres, LTY turn-mill centres and Compact Turn 52 chucking/ bar CNC turning machines, SMX turret and bed mills and VMC vertical machining centres are installed.

Machines have been tooled by XYZ’s preferred tooling partner WNT (UK) that will also provide application support when needed on demonstrations with customers for instance, on new grades of materials that maybe used in specific sectors of industry.  Machines have also been fitted with Jemtech’s ‘liquid tool’ Blaser Swisslube coolant.

XYZ Machine Tools now has a central axis of showroom and service centre sites easily accessed from all over the country.  In addition to the recently extended 90,000 ft2 headquarters in Tiverton, Devon, local support is available from London, Nuneaton, Sheffield, Blackburn and now Livingston.  XYZ is also extending its presence in Europe by adopting a similar marketing strategy for growth and customer support that has proven so successful in the UK.

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