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XYZ’s applications engineers pass with flying colours

XYZ’s applications engineers pass with flying colours

Added to MTDCNC by XYZ Machine Tools on 25 April 2014

Delivering the best in terms of service and support is at the heart of XYZ Machine Tools’ success. So when the opportunity to develop their training skills came about, the applications team at the Burlescombe-based machine tool company quickly volunteered to take part.

The two-day Train the Trainer course is an ideal qualification for those who wish to train others in manufacturing businesses and provide participants with a sound introduction to the concepts of a systematic approach to training. The training was provided by Cardiff-based React 2 Training Ltd, which is a City and Guilds centre, which guarantees that the training provided satisfies the rigorous quality standards of City and Guilds, and also ensures that participants that pass the course receive a recognised qualification.

'This Train the Trainer course is extremely useful for businesses to develop the skills sets of those employees that are involved in face-to-face training of customers. The course equips those taking part with the skills and confidence to prepare for and handle whatever happens in their day-to-day work,' says Francine Small of React 2 Training. 'The training at XYZ was really enjoyable, with a nice group of people, who chose to take the course. The whole group was motivated and enthusiastic, even when they were taken out of their comfort zone. They all worked hard over the two days and all passed.'

The applications team at XYZ is responsible for providing all of the in-house and on-site training for its manual, ProtoTRAK and CNC controlled machine tools and are faced with a wide variety of scenarios and group sizes. 'This course will provide added confidence for all of the team when they are giving training courses and, what they have learnt will make the entire process much easier and more productive for our customers. This is another example of how we are investing in our people to ensure that XYZ machines are delivering the maximum return for those businesses that buy them,' says Nigel Atherton, Managing Director, XYZ Machine Tools.

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