Customer facing team strengthened at XYZ Machine Tools

A combination of recruitment and internal promotions has strengthened the customer service team at XYZ Machine Tools, reflecting the ongoing growth in business at the Devon-based machine tool company and, its move into the sale of five-axis machining centres.

After 10 years supporting customers through the XYZ Programming Helpline, Mark Higson is moving across to a newly created role of Manufacturing Engineer. This will see him provide detailed support for customers, with emphasis on developing demonstration parts and proving out components. Moving in the opposite direction is Matt Hill, who will be adding his expertise to the Programming Helpline desk, XYZ Machine Tools’ free to use support service for customers using its machines fitted with ProtoTRAK and Siemens controls systems.

Two changes in the service department sees Steve Davie who will be putting his 12 years’ experience working across machine-build and electrical testing in the XYZ factory to use benefitting customers across the south west of England and south Wales in a customer-facing role as service engineer. Having spent all that time building and testing machines, Steve is looking forward to getting on the road and seeing them in use. Joining Steve in the Service team is new recruit Jas Chaven, who joins XYZ after spending ten years in a machine tool service role. The attraction of XYZ for Jas was the wide range of machines that it has, from manual mills and lathes through to five-axis CNC and, the scale of the business with its large and diverse customer base.

“This is an exciting period for XYZ Machine Tools with the introduction of new ranges and sales continuing to grow. Our customer support and service teams are very well respected and the ability to strengthen those through internal promotions and recruitment will ensure that reputation remains, and grows,” Nigel Atherton, Managing Director, XYZ Machine Tools.